DIAL A WHIP
Everything you need to know about how we deliver, what it costs, and how to pay.
Last updated: 24 April 2026
We deliver across the North East from our Newcastle base — broadly NE1–NE34, SR1–SR6 and DH1–DH9, covering Gateshead, South Shields, Sunderland, Durham, Whitley Bay and the surrounding towns. Enter your postcode on the homepage for a live ETA.
Standard — average 18–35 minutes depending on zone. Included in the delivery fee.
Priority (+£5) — jumps the queue, average 10–20 minutes.
Super-priority (+£15) — immediate dispatch, used for genuine emergencies only.
We operate 7 days a week, 18:00 until 06:00 AM. Orders placed within operating hours are dispatched immediately; outside of hours, orders are queued for the next morning.
Minimum order value is £15 before delivery fee.
Visa, Mastercard, American Express, Apple Pay, Google Pay, Klarna (Pay in 3), and cash on delivery. Trade accounts are invoiced monthly against approved credit.
If we miss your stated window by more than 15 minutes we will refund the priority surcharge automatically. Defective goods are refunded in full. Age-restricted goods cannot be returned once delivered.