DIAL A WHIP
These terms govern your use of Dialawhip — the rapid catering-supplies service operating across the North East.
Last updated: 24 April 2026
NORTH EAST CATERING SUPPLIES LTD, company number 17185956, registered at 38 Collingwood Street, NE1 1JF. References to "we", "us" and "our" are to Dialawhip. References to "you" are to the person placing an order.
You must be at least 18 years old to purchase from Dialawhip. You must provide government-issued photographic ID before your first order of age-restricted goods. We may refuse service at our discretion.
Prices are shown in Pounds Sterling and include VAT where applicable. We reserve the right to correct pricing errors. Orders are accepted when payment is captured; until then we may cancel without notice.
Delivery estimates are based on live operational capacity and traffic. We do not guarantee arrival times. If we cannot reach you within the quoted window we will offer a refund for the priority surcharge.
Nitrous oxide products are supplied exclusively for food preparation and culinary use under the Misuse of Drugs Act 2023. You must sign a statement of use at checkout. Misuse is a criminal offence and will be reported to Northumbria Police.
You may cancel an order before it is dispatched for a full refund. Once dispatched, age-restricted goods cannot be returned for hygiene reasons. Defective goods will be replaced or refunded.
Our liability to you is limited to the value of the order. We do not accept liability for indirect or consequential losses. Nothing in these terms limits liability for death or personal injury caused by our negligence.
These terms are governed by the laws of England and Wales. Disputes fall under the exclusive jurisdiction of the English courts.